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Site Feedback & Support Please use this area to report technical issues/problems you may be experiencing. If you have suggestions, feel free to post them here as well.

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Old 05-24-2018, 09:33 AM
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Having trouble downloading photos to show!


Been having trouble downloading photos to show! Saying not valid file!
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Sueanne


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Old 05-25-2018, 11:08 AM
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Hey Sueanne!

Apologies for the delayed response- I was a tad busy yesterday. I'll look into this for you right now and get back to you!
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Old 05-25-2018, 11:09 AM
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Also, can you tell me what photos you're trying to download? And which browser & computer you're using. Are you using Firefox on Windows or Google Chrome on Apple?
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Old 05-26-2018, 09:30 AM
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IB_HILL

I am using windows 8. Have a Gateway Laptop. Have not been any problem downloading photos on here before this last week. Have no problem with other websites. Been trying to share photos from my computer in pictures that I have taken. It is saying not a valid file! Go on whats for dinner & gardening.
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Sueanne



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"The only reason why people hold on to memories is because memories are the only things that don't change when everything else does."


Last edited by Sueanne; 05-26-2018 at 09:33 AM.
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Old 05-29-2018, 07:23 AM
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Hey Sueanne!

Apologies for the delayed response- I've been away from my computer throughout the entire 3-day weekend! I submitted a bug report to our tech team who should be looking at why this is an issue this week. I'll keep digging for answers as well so that you can upload your pictures right away.

Thanks for your patience,
IB_Hill
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Old 06-11-2018, 10:53 AM
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Hello!

Just sending an update that we've been backed up with other projects and haven't had the chance to look into this yet. Will send more updates if I receive any.

Sorry for any inconveniences and thanks for your patience!
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Old 06-13-2018, 05:11 AM
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Am I the only one that cannot post photos? If so let me know! Won't waste your time!
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Sueanne


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Old 06-14-2018, 07:00 AM
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Hey Sueanne!

I think it's a sitewide thing. We're still trying to figure out what the issue might be but it might be a long while. I'll try to send updates as best as I can.

Thanks for your patience!
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