View Single Post
  #583 (permalink)  
Old 03-17-2005, 06:12 AM
AnnaInOhio's Avatar
AnnaInOhio AnnaInOhio is offline
Moderator
 
Join Date: Sep 2002
Location: Ohio
Posts: 16,238
Leighann

I had a similar situation a few years ago, very long story but I ended up sending my doctor a copy of the following:

We Believe


A CUSTOMER….

is the most important person in any business

A CUSTOMER….

is not dependent on us – we are dependent on him.

A CUSTOMER….

is not an interruption of our work – he is the purpose of it.

A CUSTOMER….

does us a favor when he calls – we are not doing him
a favor by serving him.

A CUSTOMER….

is not a cold statistic – he is a flesh and bloom human being
with feelings and emotions like our own.

A CUSTOMER….

is not someone to argue or match wits with.

A CUSTOMER….

is a person who brings us his wants – it is our job to
fill those wants.

A CUSTOMER….

is deserving of the most courteous and attentive treatment
we can give him.

A CUSTOMER….

is the fellow that makes it possible to pay your salary
whether you are a truck driver, plant employee, office employee,
Salesman or manager.

A CUSTOMER…

is the lifeblood of this and every other business.


After which I fired him and switched to another doctor.

Anna