Hi there craftldy!!
As far ads the avators go I know they have to be 50pixels by 50 pixels if you go to your update profile and go to change your avator under there is a place to paste the URL where you want your new one to come from or if it is on your computer there is a place to download it. After that i am lost. hope this can help....maybe our teacher Ms bar-bar has more info
As for pics I might be able to help...Is she downloading from a digital camera or scanning a pic? Our ever wise teacher has listed the how to 3 or 4 posts back if you read through maybe you can help her!! I'm home tomorrow if you want me to help her.
Good luck
hugs Debbie